Shipping policy


You can pay for the items you would like to order through the MAREK Online Store in following ways:

  1. Payment on delivery

Courier brings the shipment to the address from 08-16 h. DExpress tries to deliver the shipment on two occasions. Typically, if you are not at the address, your courier will call the number you left to arrange a new pickup date. If you are still not at the address, delivery will be returned. The buyer pays the cost of returning the shipment.

Upon delivery, the buyer pays for the goods ordered, as well as shipping costs. The buyer receives a retail invoice for the purchased goods, which is at the same time a contractual document.

  1. Payment on the web site - cards VISA, MASTERCARD, MAESTRO, AMERICAN EXPRESS 

You can pay for your order using the following payment cards: Visa, Visa Electron, MasterCard, Maestro, Amex, American Express. Your payment card must be approved for online (Internet) payments by the issuing bank.

When you select this payment method during the online ordering procedure, you will be transferred to the OTP Banka webpage, which is protected and secure for this payment method. Your payment card details will not be disclosed to our system at any point.

The following data will be requested on this webpage:

Card number, Expiration date and CVC2/CVV2 code, all of which you can find on your payment card.

When entering payment card data, the confidential information is transferred through the public network in an encrypted form using the SSL protocol and PKI system as the state of the art encryption technologies.

Data security during online shopping is guaranteed by the payment card processor OTP Banka, wherefore the entire payment process is conducted on the Bank’s webpage.

Our system has no access to payment card details at any time.

The data entry and verification are conducted exclusively by and between the card holder/user and OTP Banka, and the online seller has no access to the data exchanged.

Payments may be made with cards issued by local and foreign banks.

Paying in foreign currency is not enabled for Serbian citizens, but only in Serbian dinars (RSD).

Payments are to be made by the card holder only.

In case of any inconveniences on the Buyers’ behalf, the Buyer is held responsible for all damage (financial and law-abiding).

In case of returns or refunds concerning the goods paid for by the Buyer with a payment card, in whole or in part and regardless of the reason for the return, MAREK d.o.o. Belgrade is held responsible to effect the refund exclusively through the VISA, EC/MC, and Maestro payment methods. This means that at the Seller’s request the relevant bank will conduct the refund to the bank account of the cardholder.


Delivery is currently only possible in Serbia and it is included in the price of the item. Delivery is not limited by quantity or quantity. Delivery is done by the DExpress courier service.

When picking up a package, the customer is required to visually check the package in the presence of a courier or postman. If there is any visible damage / torn package on the package, the buyer is obliged to request opening in the presence of the courier. If the item is found to be damaged, the courier is required to make a record of the complaint.

In the event of parcel damage, the shipping service will reimburse the costs incurred.

The buyer is responsible for the damage caused to the goods if he fails to report damage to the package upon delivery.