Legal

TERMS AND CONDITIONS

MARFUR ONLINE STORE

The general terms and conditions of the MARFUR Internet Store are determined by the conditions of purchase and sale of products, realized by the Company for wholesale of textiles of the MAREK d.o.o. Belgrade (Seller). The general terms of businesses of the Internet Store are determined by areas that you can access by clicking on the desired area, all in accordance with the Customer Protection Law  and the International Code of Electronic Commerce.

The general terms of business define the activity of the MARFUR online store, the rights of users and the business relationship between the seller and the customer.

The MARFUR online store is an information system designed to present and sell products to customers. It is managed by the Company for wholesale of textiles of MAREK d.o.o. Belgrade. The user is the person who uses the specified system or customer in the MARFUR online store. 

REGISTRATION

By registering on this site, you automatically accept its terms. The form you fill in when registering, its necessary to fill out only once, because every next time it's enough to just log into your account.

As a registered member, you have the ability to sign out from our system, which means that your data will be deleted from our database.

HOW TO PURCHASE

You can place an order by following the next steps:

Select the desired product (size and amount)
Access the shopping cart to continue the purchase process
Enter the data
Choose the payment method
Confirm the order

If you need any help, feel free to contact us by sending an e-mail to sales@marfurfauxfur.com or by calling the phone number +381 63 7575685.

METHOD OF PAYMENT 

You can pay for the items you would like to order through the MARFUR Online Store in following ways:

  1. Payment on delivery

Upon delivery, the buyer pays for the goods ordered. The buyer receives a retail invoice for the purchased goods, which is at the same time a contractual document.

  1. Payment on the web site - cards VISA, MASTERCARD, MAESTRO, AMERICAN EXPRESS (NOT AVAILABLE AT THE MOMENT)

You can pay for your order using the following payment cards: Visa, Visa Electron, MasterCard, Maestro, Amex, American Express. Your payment card must be approved for online (Internet) payments by the issuing bank.

When you select this payment method during the online ordering procedure, you will be transferred to the OTP Banka webpage, which is protected and secure for this payment method. Your payment card details will not be disclosed to our system at any point.

The following data will be requested on this webpage:

Card number, Expiration date and CVC2/CVV2 code, all of which you can find on your payment card.

When entering payment card data, the confidential information is transferred through the public network in an encrypted form using the SSL protocol and PKI system as the state of the art encryption technologies.

Data security during online shopping is guaranteed by the payment card processor OTP Banka, wherefore the entire payment process is conducted on the Bank’s webpage.

Our system has no access to payment card details at any time.

The data entry and verification are conducted exclusively by and between the card holder/user and OTP Banka, and the online seller has no access to the data exchanged.

Payments may be made with cards issued by local and foreign banks.

Paying in foreign currency is not enabled for Serbian citizens, but only in Serbian dinars (RSD).

Payments are to be made by the card holder only.

In case of any inconveniences on the Buyers’ behalf, the Buyer is held responsible for all damage (financial and law-abiding).

In case of returns or refunds concerning the goods paid for by the Buyer with a payment card, in whole or in part and regardless of the reason for the return, the MAREK d.o.o. Belgrade is held responsible to effect the refund exclusively through the VISA, EC/MC, and Maestro payment methods. This means that at the Seller’s request the relevant bank will conduct the refund to the bank account of the cardholder.

DELIVERY

Delivery is currently only possible in Serbia , except Kosovo, and it is included in the price of the items. Delivery is not limited by quantity or quantity. In order to ship your orders to you as safely as we can, we partner with DExpress courier service. Most often, it takes about 3-5 business days to process orders. The couriers will bring the items you order to your delivery address between 08:00 AM and 4:00 PM. Please ensure that there is someone available at the address to receive the shipment during these hours. When receiving the shipment, please inspect the package to make sure there is no visible damage to it. If you notice that the transport packaging is significantly damaged and suspect that the product may be damaged as well, please refuse to accept the shipment and immediately notify our team.

When picking up a package, the customer is required to visually check the package in the presence of a courier. If there is any visible damage / torn package on the package, the buyer is obliged to request opening in the presence of the courier. If the item is found to be damaged, the courier is required to make a record of the complaint.

In the event of parcel damage, the shipping service will reimburse the costs incurred.

The buyer is responsible for the damage caused to the goods if he fails to report damage to the package upon delivery.

PRIVACY POLICY

The MAREK d.o.o. Belgrade respects your privacy and takes extreme care of your data, and your order is completely safe with us.

Under no circumstances will we disclose to a third party all the information imparted, guaranteeing you a completely safe and secure collaboration with the MAREK d.o.o. Belgrade.

Protection of data privacy

The data that we need in order to successfully process your order are your first and last name, postal address, e-mail address and telephone number. With the help of this data we will be able to deliver the desired goods to you, as well as to inform you about the current status of your order.

Your personal data will be used exclusively for purposes of technical website administration, to give you access to special information or to communicate with you. The MAREK d.o.o. Belgrade does not sell data to third parties or on the market. All employees of the MAREK d.o.o. Belgrade are obliged to respect the confidentiality of your data and never and in no way misuse them.

The MAREK d.o.o. Belgrade not sell or rent your data to third parties, unless this is required of us by law.

In order to improve the offer and appearance of our site and enable you ease of use, safer and more comfortable shopping, we collect, analyze and process information about the products that our visitors are seeking and purchasing, as well as about the sites they visit.

Cookies

The MAREK d.o.o. Belgrade uses cookies to help you personalize your needs.

Cookies are text files that are stored on your hard disk and are created by a Web page server. Cookies are uniquely assigned to you, and can only be read by a web server in the domain which sent them. One of the primary purposes of cookies is to provide benefits that will save you time.

Consent and change of conditions

Using our service implies the consent of the users to specified conditions of use. The MAREK d.o.o. Belgrade is committed to adhere to the above, but if there are changes of circumstances, they become valid only after publication on this page and sending e-mail notifications to all registered users.

INTELLECTUAL PROPERTY

The intellectual property rights in all software and content made available to you on or through this website remains the property of the MAREK d.o.o. or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by the MAREK d.o.o. and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this website nor may you use any such content in connection with any business or commercial enterprise. You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by the MAREK d.o.o. or its licensors. No licence or consent is granted to you to use these marks in any way, and you agree not to use these marks or any marks which are colourably similar without the written permission of the MAREK d.o.o.

PROHIBITIONS

You must not misuse this website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this website, in accordance of European and international law. The MAREK d.o.o. will report any such breach to the relevant law enforcement authorities and disclose your identity to them.


We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this website or to your downloading of any material posted on it, or on any website linked to it.


The use of automated systems or software to extract data from this Website for commercial purposes, ('screen scraping') is prohibited without license.